{"id":2585,"date":"2017-06-06T03:46:30","date_gmt":"2017-06-06T03:46:30","guid":{"rendered":"http:\/\/www.m-cril.com\/oldsite\/?page_id=2585"},"modified":"2017-06-06T03:46:30","modified_gmt":"2017-06-06T03:46:30","slug":"m-cril-appeals-and-complaints-policy","status":"publish","type":"page","link":"http:\/\/www.m-cril.com\/oldsite\/m-cril-appeals-and-complaints-policy\/","title":{"rendered":"M-CRIL Appeals and Complaints Policy"},"content":{"rendered":"

M-CRIL\u2019s Appeals Policy provides a formal and systematic process to organisations that complete a rating or certification by M-CRIL and may seek to appeal against the rating\/certification decision. The aim is to resolve any appeals in a consistent and responsive manner, to the satisfaction of all parties. The policy applies to the following: Microfinance Institutional Rating (MIR), Client Protection Certification (CPC), Code of Conduct Assessment, Social Rating, NGO Rating.<\/p>\n

Within 10 working days of receiving a decision from M-CRIL, the institution\u2019s MD\/CEO can write to the M-CRIL Director responsible for the Rating\/Certification Committee, at francessinha@m-cril.com<\/a>. The written appeal should specify the points of disagreement and provide clear evidence for the institution\u2019s opinion. The evidence will be reviewed by the M-CRIL team and members of the Rating Committee who finalised the rating\/certification decision, and a response will be provided to the institution within 14 working days.<\/p>\n

M-CRIL\u2019s policy on Client Protection Certifications is aligned to the requirements of the Smart Campaign. In case an institution is not satisfied with the response of M-CRIL to an appeal, it may contact the Smart Campaign directly. In case there are independent complaints that a financial institution that is CPP certified by M-CRIL, is not in compliance, a written complaint with clear evidence may be sent to the address given above. The complaint will be reviewed and action taken, in discussion with the Smart Campaign. Note: any complaint by a client of a financial institution should be channelled through the grievance review mechanism of the institution. <\/p>\n","protected":false},"excerpt":{"rendered":"

M-CRIL\u2019s Appeals Policy provides a formal and systematic process to organisations that complete a rating or certification by M-CRIL and may seek to appeal against the rating\/certification decision. The aim is to resolve any appeals in a consistent and responsive manner, to the satisfaction of all parties. The policy applies to the following: Microfinance Institutional Rating (MIR), Client Protection Certification […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-services.php","meta":{"footnotes":""},"class_list":["post-2585","page","type-page","status-publish","hentry"],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"http:\/\/www.m-cril.com\/oldsite\/wp-json\/wp\/v2\/pages\/2585","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.m-cril.com\/oldsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/www.m-cril.com\/oldsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/www.m-cril.com\/oldsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.m-cril.com\/oldsite\/wp-json\/wp\/v2\/comments?post=2585"}],"version-history":[{"count":1,"href":"http:\/\/www.m-cril.com\/oldsite\/wp-json\/wp\/v2\/pages\/2585\/revisions"}],"predecessor-version":[{"id":2586,"href":"http:\/\/www.m-cril.com\/oldsite\/wp-json\/wp\/v2\/pages\/2585\/revisions\/2586"}],"wp:attachment":[{"href":"http:\/\/www.m-cril.com\/oldsite\/wp-json\/wp\/v2\/media?parent=2585"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}