Third party Evaluation (India)

M-CRIL is licensed by the Microfinance Institutions Network (MFIN) to conduct Third Party Evaluations of self-assessment data reported by MFIN MFI members.

As a Self-Regulatory Organization (SRO) for Non Banking Finance Companies Microfinance Institutions (NBFC-MFIs), MFIN has developed an Industry Compliance Index tool that draws from RBI Fair Practices Code and the Network Code of Conduct.

MFIN members self-assess their performance on the parameters of the tool and report to MFIN on a half-yearly basis. The TPE is a validation of the self-assessment, covering:

  • Industry Compliance Index
    • Disclosure to customers
    • Customer engagement
    • Institutional processes
    • Transparency
  • Grievance redress mechanism
  • Compliance with Credit Bureau norms
  • Compliance with MFIN’s KYC standards
  • Observations from the field.

M-CRIL validates through a standard process of senior management interviews, document review, and field interactions with staff and clients at selected branches.

Contact our Senior Analyst Sana Zehra, for more information.