This certification programme enables financial institutions to demonstrate publicly their adherence to global standards of client protection.
The certification covers standards for 7 Client Protection Principles:
- Appropriate product design and delivery
- Prevention of over-indebtedness
- Responsible pricing
- Fair and respectful treatment of clients
- Privacy of client data
- Mechanisms for complaint resolution
The methodology includes review of policy documents, direct interviews with board members, senior management and department heads, and branch visits for interaction with field staff and clients.
The certification is valid for a period of 4 years subject to a check-In for renewal at the two-year mid-period.
M-CRIL has conducted certifications, check-ins and pilot missions in India, Bangladesh, Cambodia, Ghana, Kenya, Kyrgyzstan, Pakistan, Sri Lanka, Tanzania and Zambia. List of certified organisations is given below with links to the final reports.
CPP Certification works in tandem with ratings, and can be combined with a rating mission at a relatively small additional cost, compared to the cost of standalone Certification. Pricing parameters for certification are available on the Smart Campaign website.
Read more about our approach: M-CRIL Client Protection Certification brochure
Contact our Senior Analyst Sana Zehra, firstname.lastname@example.org for more information.
List of Certified Organisations: