Client Protection Certification

M-CRIL is licensed by the SMART Campaign to certify financial service providers who fully comply with the Client Protection Principles (CPP).

This certification programme enables financial institutions to demonstrate publicly their adherence to global standards of client protection.

The certification covers standards for 7 Client Protection Principles:

  1. Appropriate product design and delivery
  2. Prevention of over-indebtedness
  3. Transparency
  4. Responsible pricing
  5. Fair and respectful treatment of clients
  6. Privacy of client data
  7. Mechanisms for complaint resolution

The methodology includes review of policy documents, direct interviews with board members, senior management and department heads, and branch visits for interaction with field staff and clients.

The certification is valid for a period of 4 years subject to a check-In for renewal at the two-year mid-period.

M-CRIL has conducted certifications, check-ins and pilot missions in India, Bangladesh, Cambodia, Ghana, Kenya, Kyrgyzstan, Pakistan, Sri Lanka, Tanzania and Zambia. List of certified organisations is given below with links to the final reports.

CPP Certification works in tandem with ratings, and can be combined with a rating mission at a relatively small additional cost, compared to the cost of standalone Certification. Pricing parameters for certification are available on the Smart Campaign website.

Read more about our approach:  M-CRIL Client Protection Certification brochure 

M-CRIL Appeals and Complaints Policy

Contact our Senior Analyst Sana Zehra, sanazehra@m-cril.com for more information.

List of Certified Organisations:

Active Certifications

Institution logo Name of institution Country Year
AMK Microfinance Institution Plc. AMK Microfinance Institution Plc. Cambodia Nov 2016
Izwe Loans Zambia Ltd. Izwe Loans Zambia Ltd. Zambia Oct 2016
KREDIT Microfinance Institution Plc. KREDIT Microfinance Institution Plc. Cambodia Sep 2016
Fusion Microfinance Pvt. Ltd. Fusion Microfinance Pvt. Ltd. India Aug 2016
Satin Creditcare Network Ltd. Satin Creditcare Network Ltd. India July 2016
Amret Microfinance Amret Microfinance Cambodia Jun 2016
HatthaKaksekar Ltd. HatthaKaksekar Ltd. Cambodia Jun 2016
SATHAPANA Bank Plc SATHAPANA Bank Plc Cambodia May 2016
VisionFund Cambodia VisionFund Cambodia Cambodia May 2016
Ujjivan Financial Services (P) Ltd. Ujjivan Financial Services (P) Ltd. India Check-In: Feb 2016

Certified: Jan 2013

Cashpor Micro Credit Cashpor Micro Credit India Check-In: Jan 2016

Certified: Jan 2013

GrameenKoota Financial Services Pvt. Ltd GrameenKoota Financial Services Pvt. Ltd India Check-In: Oct 2015

Certified: Jan 2013

LOLC (Cambodia) (earlier Thaneakea Phum (Cambodia) Ltd.) LOLC (Cambodia) (earlier Thaneakea Phum (Cambodia) Ltd.) Cambodia Jun 2015
Utkarsh Micro Finance Pvt. Ltd. Utkarsh Micro Finance Pvt. Ltd. India Jun 2015
Janalakshmi Financial Services Pvt. Ltd. Janalakshmi Financial Services Pvt. Ltd. India May 2015
Sonata Finance Private Limited, India Sonata Finance Private Limited, India India May 2015
Arohan Financial Services Private Ltd. Arohan Financial Services Private Ltd. India May 2015
Kashf Foundation Kashf Foundation Pakistan Feb 2015
Bharat Financial Inclusion Ltd. (earlier SKS Microfinance Limited) Bharat Financial Inclusion Ltd. (earlier SKS Microfinance Limited) India Dec 2014
Kompanion Bank Kompanion Bank Kyrgyzstan May 2014
LOLC Micro Credit Ltd. LOLC Micro Credit Ltd. Sri Lanka Check-in Jan 2017
Certified Dec 2013

Previously Certified Organisations

Swadhaar FinServe Private Ltd. Swadhaar FinServe Private Ltd. India Dec 2013
Equitas Micro Finance Private Ltd. Equitas Micro Finance Private Ltd. India Nov 2013